Whanau Ora Community Network
Connecting People Connecting Community
Driving School voucher & booking terms and conditions
If you book a driving lesson, simulated driving test, refresher driving lesson, on-road safety test practice or free driving lesson with the Drive Whanauora, the following apply.
Terms and conditions
Free driving lesson terms and conditions
Collection of information
We may collect personal information from you in a number of ways. This includes when you:
What we will do
We may use personal information about you for a number of purposes, including:
In some circumstances, we may do certain credit checks with licensed credit reference agencies when you apply to take a service or product. If this is applicable, then it will be stated in our terms and conditions of business.
What we won't do
We will not:
Disclosure of information
We may disclose information we hold about you to third parties where AA has contracted those third parties for the purpose of providing services you have requested; as part of the process of sale of one or more of our businesses; or where legitimately requested for legal or regulatory purposes, as part of legal proceedings or prospective legal proceedings.
We, and other third-party credit organisations, may also access information about you to:
Protection of information
We maintain strict security measures in order to protect your personal information. This includes certain procedures such as encrypting data on our websites and compliance with all applicable legal requirements.
When you provide personal information online it is protected by encryption, so it cannot be read as it is transmitted over the internet between your browser and our server. The encrypted data is transmitted using a 128-bit secure socket layer (SSL) connection.
Access to personal information
The Privacy Act 1993 gives you the right to access and correct personal information held by us. Your information is held securely and will not be disclosed to any other person or organisation unless authorised by you. To query or access any personal information we hold, call our Customer Contact Centre, visit a Whanau Ora Community Clinic, or log in to the Whanau Ora Community Clinic website to gain access.
When Whanau Ora Community Clinic Members or non-Members contact us to make changes by phone, online or at a Whanau Ora Community Clinic, we will need to verify that you are the person authorised to obtain and update personal information. We will therefore ask you for identifying details such as your Membership number if appropriate, surname and date of birth.
If you are unable to satisfy the identification requirements, you will not be able to access or change the information. If you ring the Customer Contact Centre or visit a Whanau Ora Community Clinic, you will be asked for your surname and address in order to find your record and then your date of birth if possible to verify your identity.
If you are an Whanau Ora Community Clinic Member and your date of birth is not listed on your Membership record, you will be asked to provide it when you ring the Customer Contact centre or if you visit a Whanau Ora Community. This is for your security, as the date of birth is used as a password to control access to your information over the phone, at The Whanau Ora Community Clinic and online.
If you communicate with us over the internet, we may use email to contact you about our services and products. When you first provide personal information to us, we will normally give you the opportunity to indicate whether you would prefer us not to contact you in this way. However, you can send us an email at any time to change your preferences or use the unsubscribe links at the bottom of any of our direct marketing email communications.
Please be aware that communications over the internet, such as by email or through webmail applications, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered. This is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
We may use 'cookies' to monitor website traffic patterns and site usage: a small piece of information stored on your computer so that the next time you visit we can customise the options available to you. The information gathered does not personally identify you.
If you do not want us to deploy cookies in your browser, you can change your computer settings to reject cookies or to notify you when a website tries to put a cookie on your computer. Please be aware that rejecting cookies may affect your ability to use some of the products and/or services on our website.
We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.
We may monitor and record communications we receive. This may be done for:
This Policy applies to personal information held about individuals. It does not apply to information we hold about companies and other organisations. The Office of the Privacy Commissioner has further details of the New Zealand Privacy Act and how it protects personal information in New Zealand.
The Whanau Ora Community Clinic
PO Box 76176